Returns & exchanges

EXCHANGES

If you are unhappy with the fit or style of a garment, it would be our pleasure to exchange it for the correct size or a different color or style within 30 days of order fulfillment. 

To start your authorized return, please visit our EXCHANGE PORTAL with your order # and the zip code associated with the order. Follow the step-by-step instructions.

We provide a complimentary prepaid shipping label for EXCHANGES.

NOTE: The EXCHANGE PORTAL will generate a prepaid shipping label and return form.

1. Repackage garments you wish to exchange in a secure shipping package along with the Exchange Form. Diamond Cross shipping bags can be reused for returning garments.
2. As soon as we receive the package, our team will take care of the rest, but the Exchange Form must be included in the package. 
3. We will need a little time to process your exchange. But as a rule, you typically don’t have to wait more than 10 working days (once we receive your item) to have the replacement item shipped out to you.
4. Please ensure that items are unworn, unwashed, and undamaged. Items received in any other condition will be discarded and no refund or exchange will be issued.
5. No exchanges or returns after 30 days.

Diamond Cross Ranch is not responsible for lost, misrouted, or damaged returns.

RETURNS POLICY

We accept returns on orders within 30 days of order fulfillment.

Please ensure that items are unworn, unwashed, and undamaged. Returned items received in any other condition will be discarded and no refund or exchange will be issued.

While we provide the return label, the customer will be responsible for return shipping costs. The cost of the shipping label will be deducted from the refund. Please note, there is a 15% restocking fee for all returns of $300 or more. The restocking fee will be deducted from the refund.

If your item is returned to us with dirt, debris (i.e. deodorant, excessive pet hair, etc.), or odor (i.e. fragrance, smoke), the item(s) will be discarded and no refund will be issued. Items must be in unworn, unwashed and undamaged condition; no exceptions to this policy.

Your original method of payment will be credited for the original item price plus any applicable taxes. We do not refund any shipping charges.

TO START A RETURN

To start your authorized return, please visit our RETURN PORTAL with your order # and the zip code associated with the order. Follow the step-by-step instructions.

NOTE: The RETURN PORTAL will generate a shipping label and return form.

1. Repackage garments you wish to return in a secure shipping package along with the Returns Form. Diamond Cross shipping bags can be reused for returning garments.
2. As soon as we receive the package, our team will take care of the rest, but the Return Form must be included in the package. 
3. We will need a little time to process your return. But as a rule, you typically don’t have to wait more than 21 working days to have your money refunded.
4. Please ensure that items are unworn, unwashed, and undamaged. Returned items received in any other condition will be discarded and no refund or exchange will be issued.
5. No returns or exchanges after 30 days for any reason. 

Diamond Cross Ranch is not responsible for lost, misrouted, or damaged returns.

INTERNATIONAL SHIPPING

For shipments outside the US, select “International Shipping” at checkout. All international orders are shipped Delivered Duties Unpaid (DDU). This means that the customer is responsible for paying the local country's import duties at time of delivery. Unfortunately, it is impossible for us to calculate these fees at time of purchase. 

International shipments are non-refundable. If you have questions about international shipping, please contact us for more information prior to ordering.

AN ITEM WAS MISSING OR INCORRECT 

If you have received a incorrect item, please immediately contact hello@diamondcrossranch.com Please include your order number in the subject line, and attach a photo of the wrong item you received. Photos of packaging and the packing slips may also be requested depending on the claim.

HAVE QUESTIONS OR NEED SOMETHING ELSE? 

If you have a question that has not been addressed above, please email us at hello@diamondcrossranch.com  and one of our team members will be happy to assist you.

Thank you for your support of The Diamond Cross Ranch, and keep on ridin!